Pick up where you left off
Ambassador Course
Ambassador Course
Lessons you'll learn
Lesson 1
A / Overview of the I Prefer Hotel Rewards Program
An introduction to the Ambassador Program, outlining key objectives, expectations, and the role you will play in enhancing guest loyalty experiences.
Completed
Lesson 2
A / Understanding Member Benefits
Detailed explanation of membership tiers, enhanced amenities, and redemption options available within the I Prefer Rewards Program.
Completed
Lesson 3
A / Welcoming Members to your Hotel
Best practices for effectively preparing for member arrival, recognizing them and showing appreciation for their continued loyalty.
Completed
Lesson 4
A / Driving New Member Enrollments
An overview of various enrollment sources including techniques and approaches for successfully attracting and enrolling new members.
Completed
Lesson 5
A / Maximizing Member Satisfaction
Understanding member feedback and leveraging insights to improve guest satisfaction and loyalty.
Completed
Lesson 6
A / I Prefer Brand Standards
Familiarize yourself with some the key I Prefer criteria requirements for the IQA inspection.
Completed
Lesson 7
A / System Proficiency with Profectus
Training and hands-on practice with Profectus, the loyalty platform used to effectively manage member interactions and loyalty initiatives.
Completed
Member Search
Redeeming Rewards
Enrolling Members
Video to come
Redeeming Reward Certificates
Video to come
Lesson 8
A / Performance Metrics
Learn how to effectively interpret your I Prefer Scorecard
Completed
Video to come
Lesson 9
A / Certification Completion and Next Steps
Summary of key learnings, the certification process, and recommendations for continued growth and excellence as an I Prefer Loyalty Ambassador.
Completed